Delivery
All funfair play UK mainland deliveries are made by reputable delivery companies so please bear this in mind when placing an order. We use APC, Leeds Parcel Company or Ipost through a 3rd party agent for smaller packages and Leeds Parcel Company pallet network for pallet consignments for most mainland UK deliveries as a general rule, however we may use other companies if APC, LPC, Ipost or Leeds Parcel Company cannot meet our requirements & the agencies mentioned may contract out our deliveries.
Please be aware that all funfair play delivery services are based on commercial business terms and as such it is presumed that you have the correct to tools to offload & accept the delivery. Not all delivery vehicles are fitted with a tail lift and or fork truck. If you do not have the correct tools to offload, Please make us aware in advance and we can arrange a different delivery method, However this will attract a significant extra fee. Likewise, refused deliveries will incur a re-delivery charge.
There is no tracking service available as all funfair play deliveries are based on a commercial service delivering between the commercial hours of 8am to 6pm. It is your duty to have someone available to accept delivery. No calling cards, telephone calls or reminders will be issued. Should you require an update please contact the couriers direct using your postcode as a reference No, or contact us direct and we will be happy to accommodate your request.
Should you require a domestic delivery service, please advise us at funfair play at the time of booking & we will be more than happy to accommodate your request.
Self collection and your own couriers are welcome but please be aware that all packages are wrapped in shrink wrap & labelled accordingly. We do not hold boxes, bubble wrap, packaging bags and any other form of packaging or tools on site although we do have pallet trucks and a fork lit truck available on most days. All alternative packaging requirements must be provided by the collection agent/ organisation.
All deliveries are dispatched from funfair play on Thursday for a Friday delivery where possible.
APC can be contacted as follows:
Web Address: https://apc-overnight.com/
Telephone Number: 0800373737
LPC can be contacted as follows:
Web Address: http://www.leedsparcelcompany.co.uk
Telephone Number: 01132455677
All mainland deliveries are on a 24hr service contract. Details of which can be found by contacting the above direct. All delivery companies are a 3rd party and have no connection with our business. As such, we cannot guarantee services out of our control and will not be held liable for any delays or failed deliveries. Should your delivery be time sensitive, we would be happy to accommodate self-collection or your own couriers.
All commercial deliveries from Betterbounce will be delivered to your specified billing address that the card is registered to. It is presumed that anyone at your specified address has authority to inspect them and accept/ sign for them & the condition of them. If this is not the case, then please inform us otherwise when booking a delivery. Any payments made by bacs can be delivered to an address of your choice.
In addition to the above, all delivery dates and times are approximate & the 3rd party services are completely out of our control. Should your delivery time/ dates be crucial, we strongly advise you to appoint your own couriers to avoid disappointment. We will not be held responsible for any loss or damage occurring as a result of a missed deadline.
Funfair play Delivery procedure:
As all our deliveries are made for us by nationwide specialist carriers, it is very important that the following procedures are adhered to. Please take note as it’s not like other services you may be used to:
- Examine the funfair play goods carefully before accepting delivery. Signing ‘unchecked’, or ‘not Checked’ or similar is not acceptable and will be rejected should you later rely on this signature.
- If the product is damaged, then please refuse delivery and do not sign for it. We are insured and pay extra for a free return service at our expense. If you do not refuse a damaged delivery, there will be no claim can be made on your behalf later and no reimbursement of delivery costs. You will also have to pay a return fee. DO NOT keep damaged goods under any circumstances.
- Please keep the customer copy of the carrier’s documentation in case a dispute needs to b raised.
- You must inform us as soon as possible, at least within 24 hours of delivery or attempted delivery, of any problems so we can prepare for the return.
- Title and risk in the funfair play goods shall pass to you upon delivery and receipt by the carriers of a signed delivery note.
Following all the above will ensure the correct procedures are followed and that liability is accepted on deliveries. This allows us to claim on the party at fault without hindrance to yourself or organisation. Without any of the above, the liability will be wholly on the receiver.
Please remember that you have 30 minutes to inspect deliveries made by pallet and 15 minutes for deliveries made as a package (per item). Please ensure you are prepared for delivery as to avoid disappointment. DO NOT accept or sign for goods that are damaged and return them immediately.
When accepting /signing for a funfair play delivery, you are accepting/ signing to say that you have inflated or checked the goods to a level you are happy with and are 100% satisfied with the goods. Should goods not be checked on delivery, we cannot be held responsible for any return fees associated with the products. The delivery service we pay for includes check and return free of charge, please take advantage of this and do not accept/ sign for goods unchecked.
Please ensure you have the correct inflation device available to check any inflatables goods ready prior to arrival, in case they arrive separately to your order.
Should you opt not to use your own courier, all goods movements are entered into contract with a 3rd party on your behalf. Our company will not be help responsibility for any loss or damage due to the above procedures not been adhered to. As above, delivery dates do not form part of the contract.
Please see funfair play Terms & Conditions for further information and specific delivery details. Delivery dates do not form part of the contract. Any shipping delays will not be compensated for.
Please Note: All international shipping outside of the EU is airport only and not door to door. The client will remain responsible for all freight forwarding, Import duty, VAT liability and other fees in the country of receipt. This is not something we can assist with & we will not be help liable for delays or financial loss arising as a result. Please ensure you have budgeted for this prior to placing an order with our company. We also have no way of producing export documents and no way of measuring the size and weights of gods in house. This is all taken care of by our own freight forwarders. Please see Terms & Conditions for further information
We hope this helps for now and if you need to ask any questions, simply send us an email to betterbounceebay@gmail.com via the Contact us page or give one of our technical team a call on : 0113 8878264